Services

We issue library cards to anyone that meets the following criteria:

• You live, work, or spend time in Campbell County, Virginia*
• Have a photo ID
• Have proof of your current address (driver’s license, DMV card, piece of mail, etc.)

*If you live in Bedford County or the City of Lynchburg, we can provide you with a card for your locality if you come to one of our libraries to apply for one. It will then be valid at all Campbell County locations.

Card Benefits (and it’s all FREE!)

• Check out up to 99 items at a time (restrictions apply with certain collections, such as DVDs)
• Access to materials at all Campbell County, Bedford County, and Lynchburg City locations
• Hold fulfillment on up to 99 items at a time. What does this mean? See an item you want in the catalog? We’ll deliver it to the branch of your choice for free.
• Access to ebooks, eaudiobooks, emagazines that you can download on your phone, tablet, or computer
  • Every card allows access to all online materials.
• Access to Legal Forms, resume builder, SAT practice tests, and more!
• 500 online courses (through Universal Class) with real instructors– everything from knitting to Excel to aromatherapy to leadership/management.

Already have a card?

If you already have a library card from Campbell County, Bedford County, or the City of Lynchburg, you do NOT need to apply for a card.  Your existing card will work with our system.

Existing card not working?

If you are trying to use your existing card with our automated system and it is not working, please call 434-332-9560 ext. 2 for assistance. Your card may have expired.

Lost your card?

If you have lost your card, please do not use the online application system.  Just stop by any of our branches, and we’ll issue you a new one.

What to Do

1. Place your item(s) on hold through the Library’s online catalog or by calling your regular CCPLS branch location at least 24 hours in advance. (A helpful video can be found here.)
2. Wait until you receive a notification that your item(s) are available for pickup. (Note: Items placed on hold together are not guaranteed to be ready for pickup at the same time.)
3. After you receive your notification, please call the CCPLS branch location you selected to pick your item(s) up at and schedule a day and time for curbside pick-up.
4. When you arrive to pick up your item(s), please park in one of the designated spaces near the entrance of the library.
5. Call the library branch you are at to let us know you are here. You will be asked to confirm your name, library card number, and the items you are picking up.
6. After your item(s) have been checked out, a member of the library staff will place your item(s) on a table set up near the front of the library.
7. Exit your car and pick-up your items from the table.
8. If for some reason you are unable to make your pick-up appointment, please call the library as soon as possible to reschedule a pick-up day and time.

To Use Curbside Pick-Up

• You must have a physical library card. If you do not have or have lost your physical library card, please call the CCPLS branch closest to you to register for a card. A physical card will be mailed to you.
• Your library card must be current and in good standing (fines under $5). For questions regarding fines or expired cards, please contact your regular CCPLS library branch.
• There is a 10-item limit per pick-up, per library card, per day. Example 1: If a parent/guardian has multiple children with their own library card, each child may place up to 10 items on hold on their cards for curbside pick-up. When calling the library to reserve a curbside pick-up day and time, parents/guardians will need to let library staff know that they will also be picking up items on hold on their children’s cards. Example 2: If you have more than 10 arrived hold items on one library card, you will need to schedule two pick-up appointments on two separate days. Note: The regular DVD limit of 6 Adult DVDs and 6 Juvenile DVDs per library card is still in effect, and counts towards this 10 item limit.
• This service is for picking up items on hold, and only books, audiobooks, or DVDs. No other transactions will be handled through curbside.
• Item(s) can be renewed online by logging into your library account or by calling any CCPLS branch during business hours.
• We made a video to help! Click here.

Questions about ILL? Contact us at (434) 332-9660 or by email ([email protected])

Making Requests: Interlibrary Loan is the borrowing and lending of materials between libraries. It provides access to materials held at libraries outside of the CCPLS. Anyone with a Campbell County Public Library, Lynchburg Public Library, or Bedford Public Library card that is in good standing with the library may request Interlibrary Loan (ILL) items from other libraries not in these systems. Making an ILL request is as simple as filling out the application at any CCPLS library or by submitting the form here:

Interlibrary Loan Request Application

Practices & Guidelines: Our policy is in accordance with the Interlibrary Loan Code for the United States. Interlibrary Loan Code for the United States | Reference & User Services Association (RUSA) (ala.org)  Patrons or borrowing libraries who persistently disregard policy, lending periods, or returns may be refused borrowing privileges.

Eligible Materials: Items not owned by CCPLS, BPLS, or LPL system; books; copies of newspaper or periodical articles (if available)

Not Eligible Materials: Items owned by CCPLS, BPLS, or LPL system; books published in the current calendar year (i.e. any item published within one year of the ILL request date); audio and visual materials (i.e. music CDs, DVDs, audiobooks); reference and genealogy material; items printed before 1800; eBooks; textbooks/classroom related items; materials needed in less than two weeks

Limits & Fees:

• Due to the high volume of requests we receive, patrons are limited to 3 active requests at once.
• The item is borrowed from a library not belonging to our system. Any damage to the item will be the patron’s financial responsibility.
• There will be a $3 charge when the book arrives to offset the cost of return postage. This will need to be paid at the time of pickup of the ILL item.
• The library will attempt to borrow requested materials for free for patrons. (i.e. we will pass over library selections that charge a fee for the borrowing of their book)
• Overdue items will incur a $1 per day fee for each business day it is late.

Timeline:

• ILL items usually arrive to the Rustburg Library within 2-5 weeks of the initial request. We do not process rush requests, nor can we guarantee how long it will take to receive an item.
  • *Note: if your request does not get a response from other libraries within 4 weeks, the ILL coordinator will reach out to you about other methods of obtaining your item.
  • *If an ILL item is no longer needed, a patron may cancel the request before the item is borrowed by CCPLS and avoid charges. If the cancellation comes after the item has been ordered and shipped, the patron must still pay the $3 postage offset regardless of their need for the item.
• Upon arrival, ILL staff will place the item on hold for you and send it to your preferred pickup location. You will receive a notice that your item is available for pickup at your preferred branch, usually in the form of a telephone call or email (depending on your preferred method of contact). You will be able to pick up the ILL from the circulation desk at your preferred branch.
• ILL items have a large pink label wrapped around the front of the item, which includes the ILL Due Date, the condition of the book, and the checkout information needed by library staff members. DO NOT REMOVE THIS LABEL!
• Due dates on ILL materials are anywhere from 2-6 weeks from time of check-out. Branch staff will use the due date from the ILL label to check out to your account. Should you need a renewal, please be sure to reach out to the library well before your due date comes. Not all outside libraries will give renewals but the ILL coordinator will try to get the date extended for you.
• To return your ILL item, simply bring it back to the branch you picked it up from. Note that the items MUST be returned inside of the library, at the front desk, during business hours; DO NOT return ILL items in book drops!

FAQ

• How long will it take for the ILL item to arrive?
  • Items are usually received and processed within 2-5 weeks. The time may vary depending on the availability of the item, the location of the library willing to lend the item, and the way the item is shipped.
• How will I be notified when the ILL item is ready to be picked up?
  • You will be notified by staff by the method you indicated when filling out your library card application (by email or telephone!).
• Where do I pick up my ILL item?
  • ILL items must be picked up at the front circulation desk at the pick-up location you specify in the ILL application.
• Is there a charge for Interlibrary Loan?
  • While we will attempt to borrow the item for free from other libraries, we do charge a $3 fee to help offset the cost of the return postage. This fee must be paid at the time of pickup.
• How many requests can I submit at once?
  • Due to the high volume of requests we receive, patrons are limited to 3 active requests at once.
• How long can I keep an item borrowed through Interlibrary Loan?
  • The due date is set by the lending library and will be written on the front of your ILL item. Should you need a renewal, please reach out to library staff. The lending library determines if they will allow renewals and ILL staff will make the request for you.
• Why do I have to leave the pink slip on the books?
  • The pink slip has all the information needed for staff to identify the item and to correctly check the item in and out for you. It also provides you with the correct due date and the condition of the item as it arrived.
• What if I keep the item overdue or lose it?
  • Overdue items will incur a $1 per day fee for each business day it is late. Beyond that, failure to return the item on time jeopardizes our future borrowing privileges as Interlibrary Loan depends upon the good will of other libraries. Replacement charges from lending libraries can range from $20 to $500 if the item is not currently in print. Failure to return items properly, on time, and in good condition may lead to a patron’s Interlibrary Loan privileges being revoked.
• Where do I return ILL items?
  • To return your ILL item, simply bring it back to the branch you picked it up from. Note that the items MUST be returned inside of the library, at the front desk, during business hours; DO NOT return ILL items in book drops.

View our full policy here.

FAQs

• Rooms can be reserved up to 90 days in advance.
• Accepted use includes: public and private meetings, non-profit use, participants of the CCPLS Literacy Volunteers program, study groups, etc.
• The rooms cannot be reserved for business use where selling is involved (this can be direct where money changes hands or indirect like a presentation encouraging people to buy into a time share) or to hold birthday parties, bridal showers, and the like.
• Once you request a reservation, you’ll receive an email to confirm your date/time. Once confirmed, library staff will approve your booking, assuming it is in compliance with our Program Room policies.
• What policies? The policies pop up once you begin the booking process. Please read the document in its entirety to ensure you are in compliance.
• Thirty minutes before and after your reservation will show on the calendar as occupied, so groups to not overlap bookings.
• CCPLS reserves the right to limit repeated use based on library needs and availability. Citizens are currently limited to one booking per week.
• After hours use requires a key or key code. Call your branch for details.

All CCPLS locations have public computers capable of printing black and white and color documents. Photocopiers are also available, with settings for black & white or color.

Black & White Print/Copy: $0.15
Color Print/Copy: $0.30

All CCPLS locations provide faxing services.

Fax (Sending): $1 per 5 pages
Fax (Receiving): $1 per 5 pages

All CCPLS locations provide can scan documents for you for free.

Rustburg, Staunton River, and Timbrook offer laminating services for sizes up to 8.5 x 11.

Laminating: $1 per sheet, regardless of size

All CCPLS locations have a notary on staff. If you are making a special trip to the library for notary services, please call first to ensure they are in the building and able to assist you.

Our temporary notary hours are as follows:

• Rustburg: Available Monday through Friday from 2:00 PM – 4:00 PM
• Patrick Henry: Available all library hours
• Staunton River: Available Monday through Friday from 10:00 AM to 12:00 PM and 2:00 PM to 4:00 PM
• Timbrook: Call for an appointment

Note: A photo ID is required. DO NOT sign the document before you arrive. Notaries can only verify the identity of those signing documents, the notary cannot counsel you on the content of documents or provide any legal advice.

All four CCPLS libraries are equipped with desktop computers for public use. Each computer has Microsoft Word, Excel, PowerPoint, as well as Internet access. Printing is available for a small fee.

Citizens that require in-depth computer assistance can schedule one-on-one appointments with trained librarians. Make an appointment or call your branch for details.

Wifi is available at all CCPLS locations. To connect, simply choose “Campbell Guest Library” from your networks and click “I agree” when the user agreement appears.

Computer usage, librarian assistance, and wifi are free and open to the public.